JOBS AT FINCA MICROFINANCE BANK

CHANNEL BUSINESS OFFICER - FINCA 

Essential Duties and Responsibilities:

Oversee the day-to-day operations at the branch level with regards to channels (Mobile Payments and Agency Banking operations

During field visit CBO should conduct remote account opening (RAO) at agent business premise

Ensure accurate processing, handling and monitoring of Mobile Payment and Agent liquidity levels transactions, including exceptions, rejects, refunds, disputes etc

Manage and register “pipeline” of Agents

Maintain database of Agent agreements

Ensure daily checks are done on new and modified customer enrollments for Mobile Payments and POS

Support incoming sales requests from the branches for set up of new POS Agents and ensure all materials for Agents to start up are dispatched and delivered to Channel Business Manager timely

Supports the set up and maintenance of a Service Catalogue and Service Level Agreement structure for Mobile Payments and Agents operations

Support the Channel Business Manager with the development of the business strategy for Channels

Support the Channel Business Manager in the development and maintenance of effective internal controls consistent with the Risk Management Policy

Ensure compliance with internal policy and procedures for all channels and escalates risks and issues to Channel Business Manager

Manage overall stock levels for POS terminals, POS paper rolls and Channels related marketing materials (e.g. posters, brochures, signage etc)

Report on key performance criteria in line with strategic KPI’s derived from the business strategy for Channels

Prepare recurring and ad-hoc management reporting for Channels Business Manager and Branch Management Team

Conduct regular visits to Agents as per the schedule plan and communicate with them to keep them informed on FINCA promotions, new policies or any other news from FINCA relevant to their business-Create awareness, promote and (cross) sell FINCA’s Channel value proposition

Monitor and manage performance of channels linked to your branch

Conduct (remedial) training with Agents and customers on channels usage

In collaboration with branch sales team drive uptake through organization of sales runs for account opening and introduction of existing FINCA customers to Agency and Mobile banking channels

Ensure Channels marketing materials and signage’s are properly displayed and used

Job Requirements

Knowledge and Education:

Education

Bachelor’s Degree or Advanced Diploma

Job Skills/Competency:

Work Experience

Minimum of 1 year work experience in financial /banking sector

Previous experience in Alternative channels is an added advantage

Skills

Strong interpersonal skills

Time management

Proactive and logical approach

Highly Organized

Knowledge

Banking operations, products and processes

Computer Applications/ Microsoft Office

Attributes

Confident and assertive

Team spirit

Highly committed and trustworthy

Customer service oriented

Pleasant and Courteous

Travel Requirements

Availability to travel up to 50% of the time

for more information http://www.finca.co.tz/careers/openings/