EMPLOYMENT OPPORTUNITY DIGITAL INC./ WASSHA (4POSTS)

Marketing Officer (MWANZA) - Re-Advertised
REPORT TO: Director of Marketing
Location: Mwanza

Summary: Marketing officer promote company's products/services. This can involve marketing
existing products, developing new products to cater for consumer demand, or developing markets
for new products or services. Marketing Officer contribute to and develop integrated marketing
campaigns.

Tasks can involve:
 Identify and analyse an organisation's strengths and weaknesses, and respond to opportunities
and threats in the marketing environment and set goals for market share and growth
 Develop and implement appropriate strategies by selecting, segmenting and targeting markets,
and promoting WASSHA products and services to those markets
 Recruit, evaluate and support potential agents who can be WASSHA agents before installation.
 Install whole WASSHA equipments into potential agents and train operators who are in charge at
shops.
 Support WASSHA agents in order to solve their challenges and increase the sales after
installation.
 Work on developing new WASSHA products and advice an approach to pricing and set prices for
products and services
 Develop plans for advertising, sales promotion, public relations, personal selling and sales
management of WASSHA
 Undertake WASSHA marketing audits to monitor sales performance; while maintaining and
updating customer databases
 Liaising and networking with a range of stakeholders including customers, and colleagues,
 Communicating with target audiences and managing customer relationships;
 Writing and proofreading copies of WASSHA adverts, fliers and marketing materials
 Liaising with designers and printers to get a recommendable and acceptable WASSHA work
design;
 Attending events such as conferences, seminars, receptions and exhibitions which are beneficial
to the company;
 Conducting market research, for example using customer questionnaires and focus groups;
 Contributing to, and developing, marketing plans and strategies;
 Evaluating marketing campaigns;
 Monitoring competitor activity;
 Supporting the marketing director and other colleagues.
 Any other assignments as may be given by your superior.

Education and Experience
 BSc/BA in marketing, business administration or relevant field
 Proven experience as marketing officer or similar role of not less than 2 years
 Solid knowledge of marketing techniques and principles
 Good understanding of market research techniques, statistical and data analysis methods
 Excellent knowledge of MS Office and marketing software
 Thorough understanding of social media and web analytics
 Excellent organizational and multi-tasking skills
 Outstanding communication and interpersonal abilities
 Creativity and commercial awareness
 A team player with a customer-oriented approach

Key Competencies
 Interpersonal skills
 Communication skills - verbal and written
 Listening skills
 Problem analysis and problem-solving
 Attention to detail and accuracy
 Data collection and ordering
 Customer service orientation
 Adaptability
 Initiative
 Stress tolerance
 Flexibility

How to Apply
1. Interested individuals should submit their applications to recruit@tz.wassha.com indicating:
2. Why you think you qualify for this post
3. Current CV, indicating relevant experience based on previous tasks; and skills that you are
bringing into the organization.
4. Names and contacts of three referees who have supervised you in your previous working
history

Telephone calls will not be entertained.

Title: Assistant Technical Support
Report to: Hard Ware Engineer

Job Brief
Responsible for designing, programming, installing and maintaining and troubleshooting of hardware,
software and network of WASSHA operations. The Technician will also be responsible for training staff
and agents on simple WASSHA repair and support in an effective and efficient manner to ensure
maximum sales are achieved by the company.

Job Description
• Installing and configuring and managing computer hardware, software, systems, networks,
printers and scanners
• Planning and undertaking scheduled maintenance upgrades whenever required
• Responding to breakdowns
• Repairing equipment and replacing parts
• Obtaining replacement or specialist components, fixtures or fittings
• Maintaining records of all hardware and Software equipment
• Provide reports to the management as per requirement
• Managing stocks of equipment, consumables and other supplies.
• Shift and on-call work may be required, particularly where equipment is in continual 24-hour
operation.
• installing and configuring hardware operating systems and applications
• monitoring and maintaining computer systems and networks
• talking to staff or clients through a series of actions, either face to face or over the telephone to
help set up systems or resolve issues
• troubleshooting system and network problems and diagnosing and solving hardware or
software faults
• replacing parts as required
• providing support, including procedural documentation and relevant reports
• following diagrams and written instructions to repair a fault or set up a system
• supporting the roll-out of new applications
• setting up new users' accounts and profiles and dealing with password issues
• responding within agreed time limits to call-outs
• working continuously on a task until completion (or referral to third parties, if appropriate)
• rapidly establishing a good working relationship with agents and other professionals, e.g.,
software developers
• testing and evaluating new technology

Requirements
• A diploma in Electrics or Electronics Engineering or relevant field.
• Experience in similar role not less than 2 years
• The computing world evolves very quickly and new technologies are always being developed so
it is more important that candidates keep IT knowledge up to date
• Prior work experience gained in any position involving contact with customers or the general
public may be advantageous
• Key skills for technical support officers
• Technical skills especially on hardware/software equipment.
• Organizational skills
• Interpersonal skills
• Communication skills
• Patience
• A logical mind
• Capable of working well under pressure
• Enthusiasm to be continually learning

How to Apply
Interested individuals should submit their applications to recruit@tz.wassha.comindicating:
1. Why you think you qualify for this post
2. Current CV, indicating relevant experience based on previous tasks; and skills that you are
bringing into the organization.
3. Names and contacts of three referees who have supervised you in your previous working history

Telephone calls will not be entertained

Quality Assessor/Quality Assurance Analyst - Re-Advertised.
Department: Operations
Reports To: Chief Operation Officer

JOB DESCRIPTION
Quality Assessor (QA) is responsible for assessing the quality of the performance of
our Customer Services Officer who deal with our existing and potential customer
(WASSHA Agents). The QA will monitor inbound and outbound calls and emails
responses to assess CSO’s demeanor, technical accuracy, customer service
performance, and conformity to company policies and procedurestoward WASSHA
agents. This individual will assist in developing, creating and implementing call
center quality processes and procedures; as well as making recommendation for
enhancements to training materials as needed to enhance the overall WASSHA
customer’s experience.

DUTIES AND RESPONSIBILITIES
 Participates in design of call monitoring formats and setting quality
standards; how the call is answered, how well the CSO engaged the agent,
how well the CSO used available resources, whether or not the customer's
issue was resolved and how the CSO closed the call.
 Performs call monitoring to CSO in terms of assessing their speed and clarity
of diction, product knowledge, objection handling and level of courtesy.
 Uses quality monitoring data management system to compile and track
performance at team and individual level.
 Maintain a thorough knowledge of all WASSHA policies, especially in the
event there are changes that affect call-taking performance standards.
 Participates in customer and client listening programs to identify customer
needs and expectations.
 Provides actionable data to various internal support groups as needed.
 Coordinates and facilitates call calibration sessions for call center staff.
 Provides constructive feedback to CSO’s, Group Leaders and management.
Also provide training for CSOs so they can improve their customer service
skills.
 Prepares and analyzes internal and external quality reports for management
staff review.
 Training CSOs on how to stick to the telephone script, branding the call,
taking ownership of the call, avoiding dead airtime and closing the call.
 Perform other duties as assigned.

KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED
 Proven experience as Quality Assurance Analyst in Call Centre or similar
role of not less than 3 years.
 Bachelor Degree in Computer Science or Information Technology or relevant
field. (Any bachelor Degree may be preferred but a candidate should have
enough experience in position of Quality Assurance Analyst.)
 Excellent verbal, written and interpersonal communication skills;
 Must be self-motivator and self-starter;
 Focus on quality and customer service;
 Exceptional listening and analytical skills;
 Solid time management skills;
 Must be able to effectively deal with people at all levels inside and outside
of the Company;
 Creative ability & writing proficiency;
 Ability to multitask and successfully operate in a fast paced, team
environment;
 Must adapt well to change and successfully set and adjust priorities as
needed;
 Must be proficient with Microsoft Office (intermediate Word, basic Excel)

How to Apply
Interested individuals should submit their applications to recruit@tz.wassha.com
indicating:
1. Why you think you qualify for this post
2. Current CV, indicating relevant experience based on previous tasks; and skills
that you are bringing into the organization.
3. Names and contacts of three referees who have supervised you in your
previous working history

Telephone calls will not be entertained.

SUPPLY CHAIN MANAGEMENT OFFICER (MWANZA)- Re-Advertised

JOB BRIEF:
Digital Grid Inc /WASSHA is a company dealing with solar business and we are looking for an
experienced Supply Chain Management Officer. He or she will report directly to our Chief
Supply Chain Officer, and we are interested in improving our speed, efficiency and resource use
to increase our company’s overall revenue and provide more reliable service for our customers.
The successful candidate who will be able to analyze data and processes, find creative solutions,
generate reports and present findings to upper management and other departments, communicate
with external suppliers and buyers, comprehend legal documents, and developing lasting
relationships with others. They must proactive problem solvers with a desire to collaborate with
others. Also to render and maintain an effective and efficient procurement function that will
ensure value for money when acquiring assets, goods and services.

KEY RESPONSIBILITIES:
 Planning delivery timetables
 Ensuring stores have enough stock
 Making sure suppliers have enough stock to meet demand
 Overseeing the ordering and packaging process
 Monitoring stock levels
 Tracking products through branch offices to make sure they arrive at their destination
 Overseeing arrival of shipments
 Facilitate supply chain management.
 Monitoring the implementation of supply chain policies.
 Ensuring compliance with different statutory legislation.
 Assist in the organisation’s procurement functions.
 Contract Management.
 Asset Management.
 Daily management of incoming requests from end users ensuring timeous turn around
 Conduct monthly demand planning to determine the needs and requirements for good and
services.
 Compile procurement reports for internal and external stakeholders.

ATTRIBUTES:
 Good team leader
 Plenty of initiative and can work unsupervised
 Knowledge of geography
 Good communication skills
 Attention to detail
 Ability to use spreadsheets, databases and other IT programmes
 Writing skills
 Ability to remain calm under pressure and make decisions quickly
 Integrity and the ability to deal with confidential information are essential
 Excellent verbal communication skills.
 Financial management skills.
 Planning and organising skills ability.
 Efficient and accurate with attention to detail
 Assertiveness and Business acumen.
 Judgement and Negotiations skills

KEY REQUIREMENTS
 Advance Diploma or Bachelor Degree in Procurement, Supply Chain Management or
relevant field with 3 years’ experience in the supply chain management.
 Familiarity with safety and procedural best practices in SCM.
 Ability to multitask and successfully operate in a fast paced, team environment;
 Must adapt well to change and successfully set and adjust priorities as needed;
 Computer literacy essential.

How to Apply
Interested individuals should submit their applications to recruit@tz.wassha.com indicating:
1. Why you think you qualify for this post
2. Current CV, indicating relevant experience based on previous tasks; and skills that you
are bringing into the organization.
3. Names and contacts of three referees who have supervised you in your previous working
history

Telephone calls will not be entertained