JOBS AT KCB BANK

Credit Monitoring & Control Manager

1. JOB PURPOSE

 This is a middle office between (RMs/BMs) and Recovery team set up to manage early delinquency (0-90DPD). The main objective is to           reduce/manage migration rate from the normal/especially mentioned portfolio in to the NPL portfolio. This to maintain migration rates of less than 0.25% per month and keep the overall NPL ratio below accepted thresholds of 5%

2. KEY RESPONSIBILITIES:

• Implement bank’s monitoring and collections policy and strategy
• Ensure that all delinquent accounts are rectified through close follow up with relevant Branches/Relationship Managers and customers where necessary, scheduling meetings, personal field visits and issuance of relevant letters i.e. arrears notices and demand letters.
• Ensure all appropriate demand letters sent out to clients by respective front line Managers as per Bank’s collection policy/strategy
• Review all accounts at risk and advise Senior management on the trends
• Identify cases that require re-aging/alignment and liaise with respective managers to obtain authorization from relevant Delegated authority holders.

3. DAILY RESPONSIBILITIES:

• Manage loans in arrears.
• Manage ODs with un-serviced interest
• Manage account with balances exceeding authorized limit. These comprise un-regularized excesses granted to customers with formal credit lines, accounts with consistent overnight excesses, accounts with inadequate credit turnover, overdrawn accounts
• Manage accounts in excess without formal limits (dropped limits, un-serviced interest, overdrawn because of operational errors, mis-postings, bank charges)

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